Osburn/Valcourt Warranty Claim Form

Proof of Purchase Required

All requests are processed in accordance with the manufacturer’s warranty. All labor requests must be approved beforehand and are based on a predetermined rate schedule.
1. Additional information may be required to process warranty request.
2. Returned products are subject to inspection prior to credit.
3. SBI may request the return of defective parts. Do not dispose of any parts without authorization.

All claim request for transport damage must be submitted within 5 days of delivery and accompanied by the following documents:
-Clear photos of the crate/packaging & product damage
-Carrier’s bill of lading, signed with mention of the damage
-SBI packing slip reference number