If you are human, leave this field blank.Step 1: Identify the defective partDiagnosing the cause of a problem can be a complex exercise as symptoms can often be misleading. Use every tool available including the troubleshooting charts in our service manual or calling our Technical Service Department (1-888-721-TECH) for assistance. Step 2: Order the replacement partCall, fax or email the Technical Service Department and provide the following: Dealer/Distributor NameContact Name *Street Address *City *State *Zip Code *Your Email Address *Part NumberPart DescriptionPO NumberIf applicablePlease check here if you wish to order this part(s)YesNoPlease check here if you require a RA# for the part(s) onlyYesNoStep 3: Obtain a Return Authorization (RA) NumberProvide the following information when ordering the replacement part from Technical Services and a RA number will be issued on your order confirmation. If this information is currently unavailable, forward it to Technical Services at a later date to receive a Return Authorization Number. Incomplete claim forms will not be processed. Fireplace Model / Serial Number(i.e. GD36012345)Fireplace Installation Date(for in-house Quality Assurance evaluation)Replacement Part Number(if requesting an RA for a replacement part previously ordered)Description of DefectReplacement Part Order #You will receive the order confirmation or RA# via fax or email within 48 hours of submitting this form.Step 4: Returning the replacement partWhen you receive the RA# you will be advised if we do not require the replaced part to be returned. For parts being returned, repackage in the packing material from the replacement part. Mark the RA# on the outside of the package for single returns. For multiple returns, apply a piece of masking tape to each part and mark the RA# on it. Include a list of all the RA#\’s contained, with the pack list. Ship via ground to Crittenden, Kentucky for our U.S.A. customers and to Barrie, Ontario for our Canadian Customers. Please allow 30 days for your claim to be processed. Wolf Steel USA 103 Miller Drive Crittenden, Kentucky 41030 USA Wolf Steel Ltd. 24 Napoleon Road Barrie, ON Canada L4M4Y8 *reCAPTCHA is required.Submit